We are seeking an experienced Production / Application Support Specialist to support business-critical banking and payment applications. The role involves production application support, incident troubleshooting, system monitoring and performance analysis to ensure application stability and availability.

Mandatory Skill(s)

• Must have at least 5 years of relevant experience in production/application support;
• Experience in the banking or payments domain;
• Strong knowledge of Java/J2EE technologies, including Spring Framework and Hibernate;
• Experience with application servers such as JBoss EAP and Tomcat;
• Proficient in SQL scripting, Oracle and MySQL;
• Hands-on experience with Linux (RHEL) and Windows environments;
• Familiarity with ELK, Zabbix and Bash scripting;
• Strong troubleshooting and incident management experience.

Desirable Skill(s)

• Familiarity with Java technologies such as Servlets, JSP, JavaBeans, JDBC, JMS and EJB;
• Experience with application monitoring, capacity management and performance analysis;
• Experience with ITSM tools such as ServiceNow;
• Cloud certification or hands-on cloud experience;
• Strong communication, stakeholder management and problem-solving skills;
• Able to work independently in a fast-paced, time-sensitive environment.

Responsibilities

• Provide primary application support, including incident investigation, troubleshooting, problem tracking and resolution;
• Perform L1/L2 support and investigate application, database, network and system-related issues, escalating to relevant technical teams when necessary;
• Monitor and track support tickets to ensure timely resolution of incidents and service requests;
• Provide after-office-hours support and participate in rotational standby arrangements when required;
• Perform SQL data extraction and statistical analysis for trend monitoring and capacity managemen;
• Monitor application performance and recommend improvements to ensure system stability and availability;
• Support application enhancements, deployment, infrastructure upgrades and compliance activities;
• Perform operational monitoring and other ad hoc tasks as assigned.

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Sarah Sevilla at sarah.s@sciente.com quoting the job title.