We are seeking a ServiceNow Business Analyst with experience in ServiceNow business analysis and administration. The role involves gathering and analyzing business requirements, translating them into technical specifications, managing ServiceNow enhancements, supporting platform administration, and ensuring ServiceNow solutions align with business objectives. The position requires strong knowledge of ITIL, ITSM processes, ServiceNow configuration, workflows, scripting, integrations, stakeholder management, and continuous improvement. 

Mandatory Skill(s)

• Bachelor’s degree in IT, Computer Science, or a related field.
• Must have 2–4 years of experience in ServiceNow Business Analysis and Administration;
• Strong experience in ServiceNow requirements gathering, analysis, and documentation;
• Ability to translate business requirements into ServiceNow solutions;
• Hands-on experience in ServiceNow scripting, workflows, integrations, and configuration;
• Experience with Incident, Problem, Change Management, and Service Catalog;
• Experience coordinating with development teams and stakeholders;
• Strong communication, analytical, problem-solving, and troubleshooting skills;
• Experience in end-user support, training, and documentation;
• Good knowledge of ITIL and ITSM;
• Ability to manage multiple priorities with strong attention to detail.

Desirable Skill(s)

• ServiceNow CSA & CIS certifications;
• ITIL V3/V4 certification;
• Knowledge of Generative AI and Now Assist;
• Knowledge of ServiceNow performance, availability, and troubleshooting.

Responsibilities

• Gather and analyze ServiceNow business requirements with stakeholders;
• Translate requirements into technical specifications and solutions;
• Review and improve ServiceNow processes and enhancements;
• Manage ServiceNow projects, requests, and timely delivery;
• Coordinate with development teams for solution implementation;
• Provide end-user training, support, and documentation;
• Perform ServiceNow administration, configuration, and maintenance;
• Monitor system performance and troubleshoot issues;
• Manage Incident, Problem, Change Management, and Service Catalog modules;
• Ensure compliance with ITIL standards and best practices;
• Identify opportunities for process and platform improvements;
• Maintain stakeholder communication and support continuous improvement;
• Manage multiple initiatives while ensuring quality and timelines.

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Nabanita Poddar at nabanita.p@sciente.com quoting the job title.