We are seeking a discovery-driven Business Analyst to partner with agencies and enterprises. You will navigate the end-to-end requirement journey – from vague initial ideas to structured technical specifications, ensuring our digital solutions are technically sound and user-centric.

As a Business Analyst, you will bridge agency stakeholders, UX designers, and technical engineers, translating complex business needs into actionable technical requirements while maintaining a strong focus on user experience.

Mandatory Skill(s)

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field;
• 2–5 years of experience as a Business Analyst or in a related role;
• At least 1 year of QA testing experience (manual, functional, or UAT), with familiarity in defect management;
• Strong understanding of business analysis techniques, Scrum/Kanban methodologies, and backlog management using JIRA or Confluence;
• Ability to gather and analyse complex or ambiguous business requirements and translate them into technical specifications;
• Knowledge of Design Thinking and user-centred design principles, with experience taking projects from problem discovery to a structured solution roadmap;
• Strong facilitation, communication, analytical, and problem-solving skills, with the ability to manage conflicting stakeholder priorities;
• Familiarity with JIRA, Confluence, Miro, FigJam, or similar collaboration tools;
• Ability to work independently and collaboratively within cross-functional teams.

Desirable Skill(s)

• Software or IT background;
• CBAP, PMI-PBA, or IIBA-AAC certification;
• Familiarity with UX/UI design tools such as Figma;
• Experience writing test cases, creating test plans, and performing end-to-end testing;
• Understanding of performance testing tools (e.g. JMeter, k6) and validation of non-functional requirements.

Responsibilities

• Gather and analyse complex business requirements and translate them into technical specifications aligned with project goals;
• Analyse business processes, identify areas for improvement, and develop Business Requirement Documents covering functional and non-functional needs;
• Translate high-level requirements into user stories, use cases, and functional requirements. Conduct gap analysis and impact assessments;
• Apply Design Thinking principles to solve business problems and deliver user-centric solutions. Facilitate workshops to uncover user needs and define project scope;
• Lead ideation, prototyping, and user testing. Conduct user research through interviews, surveys, and usability testing;
• Collaborate with UX/UI designers to ensure designs meet business requirements and user expectations;
• Develop test scenarios and lead UAT, working with QA teams on performance requirements and testing parameters;
• Partner with Solution Architects and Developers to understand infrastructure constraints and translate technical realities into business trade-offs;
• Act as the primary point of contact for business requirements, managing stakeholder expectations and prioritising competing requirements;
• Collaborate with cross-functional teams, including developers, designers, project managers, and product owners, to ensure smooth project execution;
• Participate in Agile ceremonies, including stand-ups, sprint planning, and retrospectives.

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Sarah Sevilla at sarah.s@sciente.com quoting the job title.