We are looking for a motivated and customer-focused Level 1 End User Computing (EUC) Support professional to join our IT support team. The role will be responsible for providing first-line technical assistance to end users, supporting hardware and software setup, performing basic troubleshooting, and assisting with user account management.
Mandatory Skill(s)
- 0–1 year of experience in IT support, desktop support, or a related field;
- Basic knowledge of Windows operating systems;
- Basic understanding of PC hardware, peripherals, and troubleshooting;
- Familiarity with Microsoft Office / Microsoft 365 applications;
- Basic knowledge of user account and access management;
- ITE or Diploma in Information Technology, Computer Science, or a related discipline;
- Entry level candidates are welcome to apply.
Desirable Skill(s)
- Familiarity with IT ticketing/helpdesk systems is an advantage.
Responsibilities
- Provide Level 1 / first-line technical support to end users through phone, email, chat, or ticketing systems.
- Troubleshoot basic issues related to desktops, laptops, printers, monitors, peripherals, and other IT equipment;
- Assist with hardware setup, installation, configuration, and deployment of computers and peripherals;
- Install and configure basic software applications and ensure systems are ready for end users;
- Support common issues related to Windows operating systems, Microsoft Office applications, network connectivity, and peripherals;
- Create, update, and manage user accounts and access permissions in accordance with company procedures;
- Assist with password resets, account unlocks, and basic access-related requests;
- Log, track, update, and close incidents and service requests using the organization's IT service management/ticketing system;
- Escalate complex or unresolved technical issues to Level 2 or relevant specialist teams;
- Maintain accurate records of IT assets, equipment, incidents, and user requests;
- Follow established IT support procedures, security guidelines, and escalation processes;
- Provide professional and courteous customer service to all users;
- Assist with other IT support and EUC-related activities as required.
If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Binodini Panda at binodini.p@sciente.com quoting the job title.
