We are looking for an experienced L3/L4 System Engineer with strong expertise in enterprise infrastructure, cloud platforms, automation, and advanced troubleshooting who can act as the technical escalation point for enterprise customers.
Mandatory Skill(s)
- Bachelor's degree in IT, Computer Science, or a related field (or equivalent work experience).
- Must have 8–15+ years in Infrastructure / Systems Engineering;
- Must have extensive hands-on experience in VMware, Windows Server, Linux, Cloud platforms (Azure/AWS), Infrastructure as Code (Terraform/Ansible), Kubernetes, CI/CD, DevOps, and SRE practices;
- Must have strong expertise in Kubernetes, Terraform, CI/CD, GitLab, DevOps, SRE, and Automation;
- Deep understanding with AWS and/or Microsoft Azure cloud platforms.
Desirable Skill(s)
- Preferred certifications in VMware, Microsoft Azure, AWS, Veeam, or Rubrik;
- Familiarity with VMware vRA, Ansible, HDS Storage, Splunk, CyberArk, OPSWAT, NVIDIA AI, Docker, Kubernetes, GitLab, DevOps, SRE, and automation tools is considered a plus.
Responsibilities
- Define the overall technical strategy and long-term roadmap for cloud and platform infrastructure.
- Design scalable, secure, reliable, and cost-effective systems;
- Act as the highest level of technical support for complex system issues;
- Investigate major incidents and perform Root Cause Analysis (RCA) to prevent future problems;
- Develop, review, and maintain Infrastructure as Code (IaC) using tools like Terraform;
- Build and improve automation tools using Python or Go;
- Implement GitOps best practices for infrastructure management;
- Design systems for high availability, fault tolerance, and disaster recovery;
- Define and maintain Service Level Objectives (SLOs) and Service Level Indicators (SLIs) and design, manage, and optimize large Kubernetes clusters;
- Ensure Kubernetes environments are secure, stable, and up to date;
- Set and enforce engineering, security, and CI/CD standards;
- Mentor and guide engineers on platform design and best practices;
- Resolve escalated incidents and service requests within agreed SLAs;
- Keep support tickets updated with troubleshooting steps and resolutions;
- Provide Level 4 (L4) support for issues that lower support levels cannot resolve;
- Document solutions and share knowledge with other engineering teams;
- Collaborate with clients and internal teams to resolve technical issues;
- Support, track, and document infrastructure and system changes;
- Identify opportunities to automate repetitive tasks and improve efficiency;
- Use advanced troubleshooting methods and diagnostic tools to solve technical problems;
- Coach and mentor L1, L2, and L3 engineers to improve their technical skills;
- Perform quality audits on processes, ticket handling, and service delivery;
- Plan and deliver infrastructure and platform-related projects;
- Support disaster recovery planning, implementation, and testing.
If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Binodini Panda at binodini.p@sciente.com quoting the job title.
