Responsible for supporting and monitoring cloud and production operations, including batch processing, backup management, and incident resolution in a 24/7 shift environment; The role also supports IT projects, system operations, and compliance with IT security and operational standards.
Mandatory Skill(s)
- Minimum 4 years of experience in IT Operations / Cloud Operations;
- Hands-on experience in AS/400, Control-M, AWS Cloud, and Microsoft Azure;
- Experience in batch processing, system monitoring, and backup management;
- Knowledge of IT operational procedures, incident handling, and production support;
- Able to work 24/7 rotational 12-hour shift schedules, including weekends and public holidays;
- Good communication and interpersonal skills;
- Diploma or Degree in Computer Science or related discipline.
Desirable Skill(s)
- ITIL V3 Foundation certification;
- Experience supporting Life Asia systems and media management;
- Knowledge of IT Risk & Security compliance practices;
- Familiarity with cloud infrastructure operations and monitoring tools;
- Japanese language proficiency is an added advantage;
- Experience coordinating with vendors and project teams.
Responsibilities
- Monitor and operate cloud and production environments in compliance with SOPs and policies;
- Handle overnight/weekend batch processing and resolve operational issues;
- Perform backup management, daily health checks, and system monitoring activities;
- Support ad-hoc operational requests and incident management activities;
- Assess operational risks and impacts related to infrastructure or system changes;
- Coordinate and support IT project implementation and production activities;
- Ensure timely communication and escalation during incidents;
- Support AWS Cloud, Control-M, Media Management, and Life Asia systems;
- Maintain SLA compliance and adhere to IT Risk & Security policies;
- Manage shift operations, productivity, and task allocation during assigned shifts.
If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Dharshini Kumar at Dharshini.K@sciente.com quoting the job title.
