IT Onsite Support Analyst responsible for providing end-user technical support, resolving IT incidents, troubleshooting hardware/software issues, and ensuring smooth day-to-day IT operations across workplace devices and systems.
Mandatory Skill(s)
- 2+ years of experience in IT Support / Onsite Support roles;
- Experience with ITSM tools such as ServiceNow or similar;
- Strong knowledge of desktop/laptop hardware, printers, and software troubleshooting;
- Hands-on experience supporting IOS, Android devices, and basic network issues;
- Knowledge of ITIL processes (Incident, Problem, Change Management);
- Experience with Active Directory user support;
- Excellent communication skills with end-user handling experience.
Desirable Skill(s)
- Experience with Azure Virtual Desktop (AVD) / Windows Virtual Desktop (WVD);
- Knowledge of Microsoft Intune / device management tools;
- Exposure to Microsoft SharePoint;
- Experience with meeting room / AV systems support;
- Familiarity with Mac OS and JAMF Pro;
- Basic analytical and reporting/dashboard skills.
Responsibilities
- Provide onsite and remote IT support for end-user devices, applications, and network-related issues;
- Install, configure, and relocate workstations and IT equipment;
- Troubleshoot hardware, software, printers, and mobile devices;
- Support meeting room setup and AV equipment during conferences;
- Manage and resolve incidents using ITSM tools within SLA timelines;
- Escalate complex technical issues to higher-level support teams;
- Support Azure Virtual Desktop (AVD) access and troubleshooting;
- Maintain IT asset inventory and documentation;
- Coordinate with vendors, facilities, and internal stakeholders for issue resolution;
- Generate reports and dashboards related to service performance;
- Ensure adherence to ITIL processes and IT security policies.
If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Prasanna Bidwai at prasanna.b@sciente.com quoting the job title.
