We are seeking an experienced Application Operations / DevOps Engineer with strong experience in enterprise application support, UNIX environments, automation, and production operations. The role involves providing L2 operational support, improving system reliability, implementing automation and CI/CD pipelines, managing incidents and escalations, and driving continuous improvements across complex IT environments. The position also requires hands-on experience with scripting, DevOps tools, monitoring, application architecture, ITIL practices, and collaboration between Development and Operations teams.

Mandatory Skill(s)

• Minimum 8+ years of experience working in UNIX/Linux environments;
• Strong experience in Application Operations, Production Support, and L2 technical support;
• Hands-on experience with at least one DevOps technology such as Ansible, GitLab, Docker, or Kubernetes;
• Strong experience in system operations, troubleshooting, incident management, and technical issue resolution;
• Experience with scripting languages, preferably Python and/or PowerShell;
• Good understanding of IT ecosystems, application architectures, infrastructure, and production environments;
• Experience in automation, monitoring, alerting, and system reliability improvements;
• Strong understanding of CI/CD pipelines and DevOps practices;
• Experience supporting complex operational activities including disaster recovery, migrations, major maintenance, and production changes;
• Ability to perform Root Cause Analysis (RCA) and implement corrective/preventive actions;
• Experience managing technical escalations and ensuring timely resolution of production issues;
• Strong understanding of ITIL practices, Agile methodologies, and continuous improvement principles;
• Ability to maintain and improve existing operational workflows, processes, and frameworks;
• Strong analytical, troubleshooting, problem-solving, and communication skills;
• Bachelor’s degree in Computer Science, Information Technology, Programming & Systems Analysis, Computer Studies, or a related discipline.

Desirable Skill(s)

• Experience working in the banking or financial services domain;
• Experience with Control-M or other enterprise task schedulers;
• Knowledge of observability and monitoring tools such as Grafana, Kibana, Prometheus, AppDynamics, or Dynatrace;
• Experience with Docker, Kubernetes, Ansible, and GitLab environments;
• Knowledge of production monitoring, alert management, application performance, and system availability;
• Experience with security monitoring and operational controls;
• Knowledge of disaster recovery, system migrations, and major maintenance activities;
• Experience with on-call support and rotational shift environments.

Responsibilities

• Provide primary operational technical support for enterprise applications and assist functional support teams with technical troubleshooting;
• Provide L2 production support, investigate incidents, manage technical issues, and coordinate escalations through to resolution;
• Monitor production applications and infrastructure to ensure availability, reliability, performance, and operational stability;
• Troubleshoot complex issues across UNIX/Linux environments, applications, infrastructure, and interconnected IT systems;
• Perform Root Cause Analysis (RCA) for recurring and major incidents and implement appropriate corrective and preventive actions;
• Support complex operational activities including disaster recovery, application migrations, major maintenance, upgrades, and production changes;
• Automate repetitive operational tasks using Python, PowerShell, Ansible, or other scripting/automation technologies;
• Develop and maintain CI/CD pipelines to improve deployment efficiency and reduce time-to-market;
• Implement and improve monitoring, alerting, observability, and operational dashboards using appropriate enterprise tools;
• Improve system reliability and quality through automation, proactive monitoring, security enhancements, and continuous improvement initiatives;
• Maintain and improve existing operational workflows, processes, standards, and support frameworks;
• Work closely with Development and Operations teams to bridge the gap between application development and production operations;
• Maintain programmable code and operational scripts based on technical instructions and system specifications;
• Manage technical escalations, production incidents, planned changes, and operational activities while ensuring appropriate communication with stakeholders;
• Participate in rotational shifts and on-call support for critical production environments, including non-business hours and weekends when required;
• Support incident, change, and problem management processes in accordance with ITIL and organizational standards;
• Identify opportunities to improve operational efficiency, system stability, and automation across the application landscape;
• Prepare and maintain technical documentation, operating procedures, knowledge articles, and troubleshooting guides;
• Conduct knowledge-sharing sessions and provide technical guidance and training to team members;
• Collaborate with globally distributed teams and stakeholders to ensure effective delivery of operational services;
• Promote a culture of continuous learning, innovation, knowledge sharing, and proactive problem-solving.

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Nabanita Poddar at nabanita.p@sciente.com quoting the job title.