We are looking for an Operations  Support Engineer to support a GCP-based data analytics and reporting platform for Financial Markets, Trading, Risk, and Finance. The role focuses on production support, incident management, SQL troubleshooting, monitoring, automation, CI/CD, and platform reliability, while collaborating with global Agile teams and stakeholders.

Mandatory Skill(s)

• Minimum 3-4 years of hands-on experience in GCP / Google Cloud, including services such as BigQuery, GCS, Compute Engine, GKE, Cloud Monitoring, or Cloud Logging;
• Hands-on experience supporting GCP-based data analytics platforms;
• Strong SQL and data analysis skills;
• Experience in production/application support, incident and problem management;
• Hands-on experience with Grafana, Prometheus, ELK/Kibana, or similar observability tools;
• Experience with CI/CD, automation, and monitoring;
• Strong troubleshooting skills across performance, reliability, and data-quality issues;
• Strong communication and stakeholder management skills;
• Experience working in an Agile/Scrum environment;
• Strong knowledge of ITIL processes, with hands-on experience in Incident, Problem, and Change Management; ITIL certification is a plus.

Desirable Skill(s)

• Exposure to Financial Markets, Trading, Risk Management, or Banking is preferred;
• Strong team player with a positive, proactive, and collaborative attitude;
• Excellent communication and interpersonal skills with the ability to work with diverse teams.

Responsibilities

• Provide production and application support for GCP-based data analytics platforms;
• Manage incidents, problem management, and root-cause analysis (RCA);
• Monitor performance, reliability, and observability using ELK, Grafana, and Prometheus;
• Drive automation, CI/CD, and operational improvements;
• Troubleshoot SQL, application, performance, and data-quality issues;
• Support testing, releases, and production deployments;
• Collaborate with business, development, infrastructure, and cross-functional teams;
• Maintain runbooks, knowledge articles, and technical documentation;
• Participate in Agile/Scrum activities and global on-call/standby rotation.

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Nidhi Dubey at nidhi.d@sciente.com quoting the job title.

Nidhi Dubey
Lead Technology Talent Acquisition Specialist (APAC)