We are seeking an operations engineer responsible for supporting API integrations, partner onboarding, SIT/UAT activities, production operations, incident management, and service improvements for digital platforms.

Mandatory Skill(s)

• Degree/Diploma in computer science, information technology, engineering, or a related discipline;
• 5+ years of experience in Operations Engineering, Production Support, API Integration Support, or similar roles;
• Hands-on experience with API integrations and REST API troubleshooting using Postman, Swagger, Redocly, or similar tools;
• Experience coordinating and executing SIT, UAT, and production releases;
• Strong troubleshooting, root cause analysis, and incident management skills;
• Excellent stakeholder management and communication skills.

Desirable Skill(s)

• Experience supporting B2B integrations, digital platforms, or data exchange ecosystems;
• Knowledge of AWS and monitoring/observability tools;
• Experience working in Agile and cross-functional teams;
• Familiarity with ITIL/ITSM practices;
• Exposure to automation and AI-powered operational tools.

Responsibilities

• Support and manage API integrations with partners;
• Coordinate partner onboarding, SIT, UAT, production readiness, and releases;
• Troubleshoot production issues through log, API, and system analysis;
• Lead incident, problem, and change management activities;
• Create and maintain operational documentation, runbooks, and support guides;
• Drive continuous service improvement, automation, and operational efficiency;
• Ensure compliance with security and governance standards;
• Participate in on-call production support when required.

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Roshni Mishra at roshni.m@sciente.com quoting the job title.