We are seeking an experienced Transition & Transformation Manager to lead end-to-end IT service transition and transformation initiatives. The role is responsible for driving transition planning, governance, stakeholder management, risk mitigation, and ensuring a smooth transition of infrastructure and managed services into steady-state operations.

Mandatory Skill(s)

• Minimum 8 years of IT program/project management experience with 3–5 years leading IT outsourcing transitions or transformation programs;
• Proven experience managing multi-tower IT transitions covering infrastructure, network, cloud, IT operations, or service desk;
• Strong expertise in project governance, RAID/RTM management, integrated project scheduling, and quality gate management;
• Experience with ITIL service management, SLA/KPI management, and knowledge/asset management practices;
• Strong stakeholder, vendor, and cross-functional team management skills;
• PMP, PRINCE2, or equivalent project management certification is preferred.

Desirable Skill(s)

• Experience in large enterprise, public sector, or managed services environments;
• Knowledge of organizational change management and workforce transition;
• Familiarity with Knowledge Base (KB), AMDB, and service transition best practices;
• Strong risk management, critical path planning, and governance experience;
• Excellent communication, leadership, and executive reporting skills;
• Ability to drive continuous process improvement and operational excellence.

Responsibilities

• Lead end-to-end IT transition and transformation projects across multiple technology towers;
• Develop and manage transition plans, project schedules, governance, RAID logs, and readiness activities;
• Coordinate knowledge transfer, shadowing, operational readiness, and transition sign-offs;
• Manage project risks, dependencies, quality gates, and stakeholder communications.
• Collaborate with technical teams, vendors, and business stakeholders to ensure successful transition delivery;
• Drive organizational change management, workforce transition, and training initiatives;
• Monitor project progress, ensure governance compliance, and facilitate a smooth handover to steady-state operations;
• Prepare project documentation, reports, and executive updates throughout the transition lifecycle. 

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Roshni Mishra at roshni.m@sciente.com quoting the job title.