Mobility Solution Case Study: Regional Mobility Conglomerate
The client was a reputable regional conglomerate that was building their IT system for core business operations entirely from scratch. This presented a challenging greenfield project requiring comprehensive technology implementation across the enterprise.
Challenges
The key challenge was to establish an enterprise IT ecosystem with compelling and user-centric digital capabilities to support the core business operations.
Sciente Value/Services
Sciente provided a team of designers to assist with the UX/UI design aspects of the implementation. Their designers helped set the design direction across various digital products and platforms being built. Sciente’s designers developed intuitive user interfaces focused on delivering the best possible user experience.
We leveraged best practices in experience design, service design, design operations, and systems thinking to structure abstract business needs into practical, logical and functional UI/UX designs aligned with organizational goals. Sciente’s designers collaborated efficiently to establish and improve design processes.
To adopt a research-centric approach, we conducted user research and usability testing. This involved creating wireframes, digital workflows, user journeys, design patterns, graphic designs, prototypes and mockups to guide the user experience.
Outcome and Benefits
Through our UI/UX design expertise, Sciente’s designers enabled the regional conglomerate to successfully establish an enterprise IT ecosystem with compelling and user-centric digital capabilities supporting core business operations from the ground up. While Sciente provided design capability, the conglomerate’s own team handled other implementation aspects like architecture, project management, development and deployment.
Rapid Team Formation Services
Sciente’s rapid team formation services enable our client to quickly scale their workforce with skilled professionals tailored to meet project demands. Leveraging on Sciente streamlined hiring processes, rigorous technical assessments, and efficient onboarding.
Challenges
The required ramp-up of Front-to-Back Systems Analysts presented several challenges that required a strategic and efficient approach. The client needed professionals with at least 4 years of experience in the Java stack, coupled with strong stakeholder management skills, to meet the technical and interpersonal demands of the role.
Achieving this within a tight 8-week timeline was further complicated by the high headcount requirement and the need for location-specific talent. These factors created a narrow talent pool, demanding a fast and robust hiring process, precise candidate evaluation, and seamless onboarding to ensure the team could meet the project’s critical objectives without delay.
Sciente Value/Services
Sciente proposed to leverage on our Rapid Team Formation services to help with the ramp-up.
Our Rapid Team Formation Services deliver a structured project plan designed to efficiently ramp up resources for critical projects. We deploy a dedicated project team to manage the ramp-up process and oversee all resourcing logistics, ensuring seamless execution.
Leveraging our deep understanding of the market and access to the extensive Sciente database, we conducted an intensive two-day recruitment drive, engaging only pre-screened candidates with the required skills and experience. The team worked closely with the client to understand their technical and operational requirements, ensuring a precise alignment between the project goals and the talent acquired. Our approach ensures that each candidate not only meets the skillset requirements but is also well-suited for the project’s dynamic environment.
This approach ensured swift hiring, precise talent matching, and alignment with the client’s project goals.
Outcome and Benefits
The Rapid Team Formation Services provided the client with a fast and efficient solution to meet critical project deadlines by assembling a skilled team within 8 weeks
This approach offered several key benefits to the client, including faster project execution, seamless team integration, and reduced onboarding time. With a dedicated project team overseeing the entire ramp-up process, the client gained access to high-quality talent without the overhead, allowing them to focus on achieving their project goals efficiently and effectively.
Cyber Security
The client aims to build a robust security team in Singapore with a diverse set of skills and levels to address their cybersecurity requirements.
Challenges
Building a cybersecurity team in Singapore presents several challenges due to the high demand for skilled professionals in this field.
The talent pool is limited, with cybersecurity skillsets in very high demand, making it difficult to find qualified candidates for specialized roles like SoC analysts, security architects, and cyber assurance specialists. Moreover, relevant skilled professionals often have high salary expectations, driven by the competition from other organizations offering lucrative opportunities. This creates a talent acquisition challenge, as well as the risk of losing candidates to other companies.
Sciente Value/Services
Sciente helped the client build a cybersecurity team with varied skillsets and levels tailored to their specific needs. To address this, Sciente proposes a Rapid Team Formation Service, which ensures quick and efficient recruitment of specialized cybersecurity professionals for roles such as SoC (Security Operations Center) analysts for incident response, Security Architects to design robust security frameworks, Cyber Simulation experts for threat and vulnerability assessments, Cyber Assurance specialists for compliance and risk management, and Cyber Security Specialists for strategic security operations.
Adopting a consultative approach, Sciente works closely with the client to define the required skillsets and the optimal team structure for each role at varying experience levels. To attract top talent, Sciente will create a compelling deck that highlights the client’s unique culture, vision, and growth opportunities. Additionally, Sciente offers project management for the end-to-end engagement, ensuring seamless coordination from talent sourcing and recruitment to team integration and ongoing support, enabling the client to build a capable, future-ready security team within 3-month timeline.
Outcome and Benefits
Sciente helps the client quickly build a skilled cybersecurity team with the right mix of experts in SoC, Security Architecture, Cyber Simulation, Cyber Assurance, and more. Through a consultative approach and a tailored strategy, Sciente attracts talent and ensures roles are filled with the right skillsets at all levels. With end-to-end project management, Sciente delivers a fully integrated, capable security team within 3 months.
Core Systems: SAP S/4 HANA
Our client undertook a large-scale project focusing on the implementation of SAP S/4HANA, an advanced HRMS (Human Resource Management System), and other critical enterprise systems. The objective is to modernize the existing IT systems, enhance operational efficiency, and improve decision-making capabilities by leveraging the latest technologies and process optimizations.
Challenges
The key challenge for large-scale SAP S/4HANA and mission-critical systems projects lies in the global talent shortage, as demand for skilled SAP professionals outstrips supply. With many organizations simultaneously embarking on SAP transformations, competition for experienced consultants and developers intensifies, leading to a talent crunch.
With the escalating demand for SAP expertise, experienced professionals are often courted by multiple employers, resulting in high employee turnover. SAP consultants and developers may leave projects mid-way or take up opportunities with other organizations offering better compensation, work-life balance, or career growth opportunities.
As the project is already in progress, there is an urgent need to fill critical roles without disrupting the current timeline and project milestones.
Sciente Value/Services
Sciente provided our Rapid Team Formation services for the client’s requirements in SAP core modules like Finance (FICO), Materials Management (MM), Sales and Distribution (SD), Project System (PS), HCM, SAP Project & Portfolio Management (PPM), and SAP BPC.
With our understanding of the market, Sciente did the market mapping and identified the talents across the SAP modules required.
Outcome and Benefits
Rapid Team Formation Services enable the client to quickly access skilled SAP professionals, by rapidly onboarding the required specialist across key SAP modules like FICO, MM, SD, HCM, PPM, and BPC, based on evolving project needs
Our client was able to ensure continuous project progress. This results in faster, more effective SAP project delivery with quality and minimal disruptions.
Application Management Services: Multiple Systems
A client whom we worked closely with, Sciente provided end-to-end services for many of the IT systems across core platforms, CXM systems, Data Warehouse and other critical applications.
Challenges
Several challenges with its mission-critical systems, include:
- Complex system interfaces and integration issues
- Frequent enhancement requests from business stakeholders
- Need for seamless production support and real-time efficiency
- Technology debt and outdated systems hindering performance
- Requirement to adopt new technologies and re-platform to meet future needs
Sciente Value/Services
Sciente worked closely with the client providing different application related services. Project Management across the various systems for system updates, enhancements, re-platform, effectively coordinating resources and managing multiple teams to align with business objectives.
Our Business Analyst team also played a key role in understanding and gathering detailed requirements from business stakeholders, translating these into technical solutions, and ensuring that system modifications met the evolving needs of the organization.
In addition Sciente team also provided development and testing services to enhance existing systems, resolve complex integration issues, and improve functionality across interconnected platforms. Our production support services which complemented our client’s team was crucial in maintaining system performance, with proactive monitoring and rapid issue resolution, ensuring minimal downtime and continuous operational flow.
Through these combined services, Sciente was working as one team with the client continuously look at the enhancements to meet business needs and day-to-day operations.
Outcome and Benefits
Over the years, this collaboration has fostered a strong, trusted partnership between Sciente and the client. The client has a trusted partner in Sciente not only for business-as-usual support but also for innovation and transformation in their IT systems.
Sciente has become an integral partner, helping the client navigate both day-to-day operations and strategic advancements, ensuring that their technology infrastructure evolves in line with business goals and market demands. This ongoing partnership enables the client to stay ahead of technological trends while ensuring system reliability and performance.
