ServiceNow Business Analyst

We are seeking a ServiceNow Business Analyst who will play a critical role in defining and documenting requirements, working closely with stakeholders to ensure the successful delivery of a multi-product solution.  The ideal candidate is a detail-oriented professional who excels at gathering and analyzing complex information, translating it into actionable requirements, and facilitating communication between technical and non-technical stakeholders.

Mandatory Skill(s)

• Bachelor's degree in Information Technology, Computer Science, or a related field;
• 2-4 years of experience in ServiceNow business analysis and administration;
• Strong understanding of ITIL principles and experience with ITSM tools;
• Proficiency in ServiceNow development, including scripting, workflows, and integrations;
• Excellent communication and interpersonal skills to work effectively with stakeholders at all levels.

Desirable Skill(s)

• ServiceNow certifications such as Certified System Administrator (CSA) and Certified; Implementation Specialist (CIS);
• ITIL V3/V4 Certification;
• Familiar with the GEN-AI/ Now Assist.

Responsibilities

• Collaborate with stakeholders to identify and document business needs, process workflows, and functional requirements for ServiceNow implementations;
• Conduct requirements gathering sessions, interviews, and workshops to capture detailed use cases and user stories that align with program objectives;
• Develop and maintain comprehensive documentation, including requirements specifications, process flow diagrams, data models, and user acceptance test (UAT) plans;
• Serve as a liaison between stakeholders, developers, and other implementation team members to ensure requirements are clearly understood and actionable;
• Implement and manage ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog;
• Ensure compliance with ITIL standards and best practices in all ServiceNow processes;
• Strong analytical and problem-solving skills, with the ability to translate complex requirements into actionable deliverables.

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Komala Devi a/p K. Ramalingam at komala.d@sciente.com quoting the job title.