The IT Service Delivery Manager will coordinate cross-functional teams, implement IT service management (ITSM) frameworks, and ensure compliance with service level agreements (SLAs). The ideal candidate will possess strong leadership skills, technical expertise, and a commitment to continuous improvement.
Mandatory Skill(s)
- Minimum 8 years’ experience in IT Service Management, preferably in Finance institution / enterprise, Shared Services or consulting firms;
- Degree from Information Technology or equivalent discipline;
- ITIL v3 practitioner qualifications preferred;
- PMP certification is an added advantage;
- Demonstrated effective communication in a multinational corporation with great personality and people skill;
- Excellent skills in both written and spoken English and Cantonese.
Desirable Skill(s)
- Good knowledge of overall IT infrastructure domains;
- Experience in managing service delivery operations with internal teams and third-party services;
- To have a systematic, disciplined and analytical approach to problem solving with good attention to detail;
- Experience in establishing, monitoring and ensuring adherence to policies and procedures;
- Insurance Business general knowledge is preferred.
Responsibilities
- To be an ambassador for Infrastructure services, working across the organization to provide effective communication on matters raised and build relationships with other teams to establish effective dialogue between departments;
- Compliance of Corporate Policy;
- Steer the adoption of ITSM processes in the country and regionally;
- Ensure quality services are being delivered according to the SLA agreed with the respective country or business unit;
- Coordinate with internal support and external service providers, business users, project managers and other relevant stakeholders to ensure effective communication on matters relating to the services in scope;
- Ensure appropriate and up to date controls, ITSM processes, documentation and procedures are in place and followed;
- Coordinate with service delivery teams to provide regular and accurate management reporting on service performance against SLA’s and KPI’s;
- Drive internal and third-party service review meetings covering performance, service improvements, quality and processes.
If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Binod Chetri at binod.c@sciente.com quoting the job title.
