4 November 2024

Our client is seeking a Network Engineer(s) to enhance and maintain the network performance service level to ensure the smooth business operations within the organization. You will be responsible to handle the incident response & investigation, working with vendors and the respective teams to efficiently resolve issues within the agreed Service Level Agreement (SLA).

Mandatory Skill(s)

• Diploma or Degree in Computer Science, Engineering, Electronics or Information Technology;
• At least 5 years of working experience in managing IT system network operations and support (24×7), service recovery, problem management, risk mitigation and impact assessment;
• Proven track record with over 5 years of hands-on experience in successfully implementing IT infrastructure projects for LAN and WAN environments;
• Proficient in installing and configuring a wide range of network technologies, including LAN, WAN, VoIP, WiFi, wireless controllers, access points, firewalls, security gateways, VPNs, 802.1x protocol, VLANs, and L2/3 switches;
• Skilled in using monitoring, network diagnostic, and network analytics tools to ensure optimal network performance and troubleshoot issues efficiently;
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users;
• Strong problem-solving skills and the ability to work independently and collaboratively in a team environment.

Desirable Skill(s)

• Professional and technical certifications that include CCIE, CCNA, CCDP, CCNP, ITIL, CISSP, AWS Certified Solutions Architect.

Responsibilities

• Lead and manage the 24/7 network operations, incident handling, maintenance, compliance, and renewal of IT infrastructure systems (Wired/Wireless) to ensure all systems are working in good condition to maintain normal operations;
• Ensure proper project and change management to ensure delivered solutions meet technical, functional, performance and business requirements;
• Responsible to detect signs of abnormality and to report overall system health status to ensure recovery actions, correction actions and preventive measures are in place for every incident reported;
• Be the point of contract to attend to any incident/problem reported and to provide the impact assessments on the outage;
• Work closely with vendors on mitigation measures and assist to resolve the issues and investigation for root cause;
• Maximizing network performance through ongoing monitoring and troubleshooting;
• Ensuring peak network performance through continuous monitoring and effective troubleshooting;
• Scheduling and coordinating network upgrades while investigating network faults;
• Ensuring network equipment is up-to-date with the latest firmware releases;
• Perform system maintenance and deliver regular network status reports to key stakeholders.

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Yi Hui Ng at yihui.ng@sciente.com quoting the job title.