We are seeking a Senior Manager – Application Support responsible for overseeing the day-to-day operations of the application support function, ensuring that all enterprise-level applications run smoothly, securely, and reliably.
Mandatory Skill(s)
- Bachelor’s Degree in Computer Science, Information Technology or other related fields;
- 8+ years of relevant experience in leading and managing application and support teams;
- 5+ years of experience in Linux administration, Kubernetes, and Nutanix environments;
- Experience in Linux operating systems (e.g., Red Hat, Ubuntu);
- Proficiency with Kubernetes (e.g., deployment, scaling, monitoring);
- Familiarity with Nutanix architecture and management;
- Knowledge of containerization technologies (e.g., Docker);
- Understanding of networking, security, and storage solutions;
- Good team player with go getter attitude;
- Experience in contract and vendor management;
- Excellent leadership and people management skills;
- Strong problem-solving, analytical, and decision-making abilities;
- Analytical and strong resource management;
- Excellent communication and interpersonal skills to engage with stakeholders effectively.
Desirable Skill(s)
- ITIL v4 Foundation or Practitioner certification.
Responsibilities
- Supervise, mentor, and develop the application support team to meet business objectives;
- Oversee the resolution of application-related incidents, ensuring prompt root-cause analysis and recovery;
- Direct L2 and L3 teams to enhance application stability, performance, and reliability;
- Mentor L2 and L3 teams to upskill and strengthen;
- Assign tasks, monitor performance, and ensure the team adheres to SLAs and support protocols (24 x 7);
- Ensure proper monitoring of application performance and availability to preempt issues;
- Spearhead the teams to continually improve the end user experience and customer satisfaction;
- Champion high levels of IT service and support in projects by developing a strong understanding of how projects may impact service areas, and planning measures to minimize such impact;
- Identify areas for improvement in application support processes and implement best practices;
- Lead initiatives to optimize application performance and reduce recurring issues;
- Manage vendor performance through service level management and business engagement;
- Support the assessment of the potential operational impact resulting from any regulatory changes or legislations which impacts business compliance arrangements, procedures and processes;
- Evaluate current policies and controls, and suggest improvements to enhance internal frameworks and processes;
- Offer full support on internal/external audit and compliance related activities.
If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Anand Waleski at anand.w@sciente.com quoting the job title.
