Application Support Manager

We are seeking a driven Application Support Manager who is competent in project management related to Traffic Engineering and Management and committed to deliver exceptional service.

Mandatory Skill(s)

• Diploma or Degree in Electrical Engineering, Computer Engineering/Science or Information Technology;
• Has at least 5 years of relevant experience in Application Support and Operations;
• Must have handled activities like incident management, problem management, release management, root cause analysis, deployment and monitoring;
• Understand Software Development Life Cycle SDLC, experience working with business users, various IT teams and vendors in managing the project cost and project risk;
• Experience in IT end-to-end procurement process (i.e. budget approval, tender/quotation, purchase requisition, invoice tracking and verification);
• Excellent team player with the ability to communicate across all levels within the organization;
• Positive attitude and able to work under pressure;
• Excellent technical troubleshooting skills;
• Strong interpersonal and communication skills.

Desirable Skill(s)

• PMP and ITIL certifications.

Responsibilities

• Responsible to provide application support in all stages of the Information Technology (IT) application life cycle related to Traffic Engineering and Management projects within the organization;
• Responsible to handle change requests, service request and incident tickets; ensuring proper ownership and closure of these request/tickets;
• Responsible to create and secure appropriate approvals for planned and adhoc system changes;
• Involve in user and system support during and post system implementation;
• Support IT audit activities when required;
• Manage the vendors service quality, contract and support standard in accordance to corporate policies and guidelines;
• Perform escalation procedures to senior levels, annual capacity planning and ensure high availability of system up-time;
• Collaborate with architect, application delivery teams to drive ITIL best practises through automation and Agile methodology;
• Ensure compliance to the corporate standards, policies and guidelines related to the application services;
• Maintain hardware and software assets, annual asset stock take; and to inform management on need for technology refresh before assets are end-of-life;
• Manage, support and track IT changes activities; provide monthly IT application and operations statistics.

If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Yi Hui Ng at yihui.ng@sciente.com quoting the job title.