4 November 2024
We are seeking a Manager – Retention Transformation Office to lead and execute transformation projects aimed at optimizing business processes and enhancing operational efficiency. This role involves project management, process improvement, and collaboration with cross-functional teams to implement strategic initiatives and drive retention.
Mandatory Skill(s)
Qualifications:
- Education: Bachelor’s degree in Business Management or a related field.
- Experience: 2 years in insurance project management or business transformation roles.
- Languages: Proficiency in English and Hindi is required.
- Proficiency in MS Office (Word, Excel, PowerPoint)
- Strong communication skills and knowledge of retention scripts
- Technical knowledge for tools development
- Ability to coordinate effectively with different teams
- Problem-solving skills and proactive learning attitude
Desirable Skill(s)
- Familiarity with insurance project management or business transformation roles
- Ability to adapt to new technologies, processes, and changing priorities
- Strong analytical skills for business process evaluation
Responsibilities
- Project Management: Manage end-to-end transformation projects, including planning, execution, and progress monitoring.
- Process Optimization: Identify areas for improvement and implement strategies to enhance business processes.
- Cross-Functional Collaboration: Work with diverse teams to support the successful implementation of transformation initiatives.
- Business Analysis: Conduct thorough operational analyses, identify gaps, and propose data-driven solutions.
- Benchmarking & Data Insights: Perform industry benchmarking, analyze data trends, and use insights for process improvements and retention strategies.
- Training & Performance Monitoring: Develop training programs for new processes, monitor performance, and generate regular MIS reports.
Key Performance Indicators (KPIs):
- Timely Project Execution: Deliver projects within set timelines and budget.
- Performance Improvement: Enhance key metrics like efficiency, customer satisfaction, and profitability.
- Stakeholder Satisfaction: Receive positive feedback from internal stakeholders on transformation initiatives.
If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Bhagyalakshmi T at bhagya.t@sciente.com quoting the job title.
