Mobility Solution Case Study: Regional Mobility Conglomerate

Overview

The client was a reputable regional conglomerate that was building their IT system for core business operations entirely from scratch. This presented a challenging greenfield project requiring comprehensive technology implementation across the enterprise.

Challenges

The key challenge was to establish an enterprise IT ecosystem with compelling and user-centric digital capabilities to support the core business operations.

Sciente Value/Services

Sciente provided a team of designers to assist with the UX/UI design aspects of the implementation. Their designers helped set the design direction across various digital products and platforms being built. Sciente’s designers developed intuitive user interfaces focused on delivering the best possible user experience.

We leveraged best practices in experience design, service design, design operations, and systems thinking to structure abstract business needs into practical, logical and functional UI/UX designs aligned with organizational goals. Sciente’s designers collaborated efficiently to establish and improve design processes.

To adopt a research-centric approach, we conducted user research and usability testing. This involved creating wireframes, digital workflows, user journeys, design patterns, graphic designs, prototypes and mockups to guide the user experience.

Outcome and Benefits

Through our UI/UX design expertise, Sciente’s designers enabled the regional conglomerate to successfully establish an enterprise IT ecosystem with compelling and user-centric digital capabilities supporting core business operations from the ground up. While Sciente provided design capability, the conglomerate’s own team handled other implementation aspects like architecture, project management, development and deployment.